Onboarding Specialist – SaaS
(Pet or Related Experience Highly Preferred)
Location: Remote
Job Type: Full-Time
Position Type: 1099 Contract (40 hours per week)
About Us
RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers.
What You’ll Do :
- Guide new clients through the onboarding process, ensuring a smooth transition onto our platform.
- Train clients via calls, webinars, and email support on best practices for using our software.
- Provide top-tier customer support by answering questions and troubleshooting issues.
- Collaborate with internal teams to facilitate data migration and system setup.
- Maintain detailed documentation of onboarding progress and client interactions.
- Identify workflow improvements to enhance efficiency and user experience.
- Ensure proactive follow-through to keep clients engaged and successful.
Must-Have Qualifications :
- Professional experience in the pet industry (boarding, daycare, grooming, training, etc.).
- Excellent written and verbal communication skills.
- Extraordinary attention to detail and ability to track multiple client progress points.
- Strong follow-through to ensure a smooth and complete onboarding process.
- Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk).
- Ability to manage your schedule effectively and work independently.
- Sales experience
Nice-to-Have Qualifications :
- Experience as an Onboarding Specialist.
- Experience working at a SaaS company.
- Ability to identify workflow enhancements for improved efficiency.
- Strong problem-solving skills to troubleshoot issues during onboarding.
- Passion for Pets!
Don’t meet every single requirement?
We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you.
What We Value :
- Customer Commitment – We go the extra mile to ensure our clients are satisfied.
- Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do.
- Passion for Pets – We love pets and the businesses that care for them.
- Collaboration & Trust – We create an environment of authenticity, empathy, and accountability.
- Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative.
Why Join Us?
- Competitive salary and benefits package.
- This is an opportunity to work with cutting-edge technology in a growing company.
- Fast-paced, dynamic work environment with room for career growth.
- Be part of a team passionate about transforming the pet care industry.
How to Apply:
Send your resume and a brief cover letter to jointhepack@runloyal.com with the subject line “Onboarding Specialist – [Your Name].”
RunLoyal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
