Background
When Kate took over Von Waldberg Kennels in 2017, she had a vision: to not only expand their boarding and training services, but to also enhance their top-tier breeding program. With General Manager Bryan and his enthusiastic team at her side, these dreams are rapidly becoming reality.
Their secret weapon? A powerful scheduling platform that has catapulted their business to new heights: RunLoyal. Here’s a fun peek into their journey and how RunLoyal has been a game-changer, straight from Bryan himself:
Boost in Revenue
“Not only have our bookings increased overall, but we’ve actually seen our nightly average increase by 23% – simply because of the way the system handles add-ons. The RunLoyal system provides freedom for our clients to choose the services and add-ons they want, without pressure of being upsold or shamed into selecting something. Our team doesn’t need to do any sales as the customers are selling themselves.”
Just imagine: a 23% increase, purely because customers love the flexibility and ease of scheduling on their own terms!
Our Brand in an App
“We get the ultimate control over how our brand is represented in the app and it does not disappoint. It’s not like others that say they do an app, but then you find out it is their brand or not even a real app. It is simple, clean and just works. The freedom and convenience it provides to us and our customers cannot be overstated. We can’t imagine running our business without it now!”
With RunLoyal, Von Waldberg Kennels has a sleek, user-friendly app that reflects their brand perfectly, making a lasting impression on their customers.
Ease of Use for Everyone
“Our employees love RunLoyal because everything is so central and can be accessed easily, quickly and from anywhere. All their tasks are laid out in front of them, their feeding instructions are clear and direct from the customer – not handwritten notes that the intake employee jotted down. It simply makes their day job a little bit better.”
In fact, all types of customers are jumping on board. Bryan shared, “Even our least tech-savvy customers have no issues downloading the app, making accounts for themselves and pets and requesting appointments. Shockingly, they are actually our biggest supporters of the app because of how easy it is to use. The fact that appointment requests are coming in without our team having to do anything is amazing!”
The Road Ahead
Kate, Bryan, and the Von Waldberg team are making significant progress, well on their way to surpassing their growth goals for 2023 and beyond. They’re not just riding a wave of success; they’re driving it with RunLoyal. And the best part? These benefits aren’t exclusive to Von Waldberg Kennels. They’re available to all RunLoyal users!
Join the Fun
If you haven’t witnessed the power of the RunLoyal platform yet, what are you waiting for? Schedule a personalized demo here or reach out to us at (404) 999-0461 or via email at sales@runloyal.com to learn more. Let’s help your pet business fetch new heights, just like Von Waldberg Kennels! 🐾
