Product Quality & Reliability Assurance Lead
Remote – Tamil Nadu preferred
About the Role
RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, seeks passionate and
experienced product validation specialists to join our growing team. As a Product Quality &
Reliability Assurance Lead , will be responsible for leading quality assurance lifecycle, ensuring
software meets high standards through testing strategies, automation, and team mentorship.
You will collaborate with cross-functional teams to deliver high-quality, scalable, and secure
products that meet the needs of our users and business requirements.
Responsibilities:
- Test planning : Create test plans and schedules, and provide information to stakeholders
- Test execution : Develop and execute software tests to identify problems and their causes
- Test management : Manage all testing activities, including planning, conducting tests, and resolving software defects
- Team leadership : Lead, mentor, and manage the test team, ensuring adherence to quality standards and procedures
- Communicate and Track any quality risks, gaps or issues
- Communicate the status of testing initiatives to the stakeholder groups and lead triage meetings
- Verify and review software and business requirements
- Continually improve the testing infrastructure, tools, and processes
- Responsible for developing the process of traceability of requirements through to functional tests and defect lists
- Establish, document, and enhance QA processes; train team members on those processes
- Define quality metrics and implement measurements to determine test effectiveness, and testing efficiency, and measure the overall quality of the Product
- Define Tools framework to establish & maintain test automation frameworks
- Troubleshoot quality issues and modify test procedures
Qualifications:
- Bachelor’s degree in Computer Science or a related field (or equivalent experience)
- Minimum 7+ years of experience as a Product Assurance QA lead
- In-depth knowledge of QA process, methodologies & testing approaches on SaaS product domain serving US customers
- Knowledge of microservice architecture
- Strong understanding of risk-based testing models & effective analysis of regression impacts on Software code/design changes
- Ability to effectively communicate quality architectures, plans, test proposals, and results
- Experience with Agile development methodologies (e.g., Scrum, Kanban).
- Experience with DevOps principles.
- Experience in testing multi-tenant / complex SaaS products in the ERP domain with payment and other 3rd party integrations.
- Experience in mobile application testing.
- Experience in functional testing, automation, performance, and load and leading teams
- Good knowledge of SQL queries & ability to write basic queries to validate backend testing
- Experience working with agile methodologies and have a TDD and BDD approach to Software development to certify SaaS-based products in Web & Mobile technologies.
- Participate in user acceptance testing (UAT) and gather feedback from end-users
- Experience with tools framework (e.g., Selenium, Postman).
- Strong understanding of the SDLC model and STLC validation approach at every stage
- Knowledge sharing among the team and across the team.
Desired Skills :
- Time management and prioritization skills
- Experience with continuous integration testing, QA procedures & Tools framework
- Experience with Open source tools & performance testing
- Strong problem-solving and analytical skills
- Ability to handle multiple priorities and manage deadlines.
- Committed, self-motivated person, and interested in learning new technologies
- Excellent communication with fluency in English, very dynamic, and interpersonal skills
Additional Requirements :
- We are passionate about being part of building something great and revolutionizing the pet care industry with our unique and innovative product
- Love for pets
Cultural Expectations :
- We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours
- We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied.
- We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services.
- We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions.
- A love for pets is at the heart of what we do.
Our Values :
- Collaborative Mindset : We believe in working with team members in a truly inclusive way as a team player
- Agility : Execute with high urgency with complete ownership, passionate about driving results.
- Kindness : We assume positive intent, celebrate co-workers’ success, avoid toxic behaviors, and call out bad acting when we see it.
- Trust : We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement
- Fearlessness : We are bold, honest, direct, and candid. We dare to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn
- Discourse, Not Dissonance : We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top, and data drives decisions.
- Understanding, Not Consensus : As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made.
- Ownership : We empower each other to solve problems and take initiative to achieve our goals. We are purposeful and intentional in our thinking, knowing that we are individually accountable for our impact on the company’s results
- Curiosity : We are passionate about learning and constantly seek opportunities to grow and develop. We adapt and mature with the ever-changing landscape of our industry.
Benefits :
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology.
- Fast-paced and dynamic work environment.
- Chance to make a real impact on a growing company.
RunLoyal is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
